Senior Program Manager
Company: Intuit Inc.
Location: San Diego
Posted on: October 18, 2024
Job Description:
Come join Intuit as a Senior Program Manager on the Business
Operations team within the Global Business Solutions Group (GBSG)
Customer Success organization. We are looking for a strategic and
creative program manager that can help shape the GBSG Customer
Success strategy, drive organizational alignment and enable growth
by bringing operational rigor to our most strategic,
transformational programs. The GBSG Customer Success Business
Operations team partners with executive leadership and teams across
the company to drive planning processes, ensure successful
execution of top priorities, and manage special projects critical
to Intuit's long-term growth plans. In this newly formed role, you
will operate in a fast-paced environment, managing cross-functional
initiatives and deploying high-impact, strategic programs. This is
an exciting time to join this team as we revolutionize the way
small businesses run their business and deliver on our mission of
"powering prosperity around the world."Responsibilities
- Drive, own and communicate the program strategy on behalf of
the VP sponsor, including tying the business unit, portfolio and
program strategy together. Use influence to help teams understand
how the program fits into the overall strategy.
- Prioritize initiatives within the program and surface risks and
trade-offs as well as recommendations to the stakeholders.
- Breakdown and organize the program into manageable pieces that
can be delegated or individually owned.
- Lead cross-functional dependency management for the end-to-end
program, across all workstreams.
- Use data, principles and risk mitigation to assess
progress.
- Drive the status and reporting structure to wide-ranging
audiences, in a manner that is consistent with both input goal best
practices and the needs of the program, ensuring everyone is
well-versed in the strategy, plans to execute, and status across
all functions.
- Develop decision-making principles, make recommendations on
resolution paths, and lead discussions with senior stakeholders to
address program performance.Minimum Requirements
- 5+ years of experience driving complex programs leveraging
industry best practices and leading well-defined SaaS
initiatives.
- Ability to kickstart multi-org complex programs and drive
delivery of quality outcomes with speed.
- Ability to skillfully use data to drive challenging
discussions, align disparate leaders on program outcomes, and
communicate program progress, outcomes and risks to senior
leadership.
- Effective consultative and influencing approach to quickly earn
the trust of program sponsors and key stakeholders; mobilize and
motivate teams; set direction and approach; resolve conflict;
deliver tough messages with grace; execute with limited information
and ambiguity.
- Ability to operate and think at both a "10,000 foot" strategy
level (e.g. framing and conducting analysis to recommend changes to
our long-term goals) and closer to the ground (e.g. recommendations
to improve quarterly performance against an operational metric, and
follow through with execution).
- Strong verbal and written communication skills; experience with
communicating effectively and concisely through multiple channels
to all levels of an organization, from senior executives to
front-line managers.
- Ability to manage conflicting stakeholder interests, develop
strong relationships, and influence stakeholders at all levels in a
cross-functional environment.
- Passionate about delivering for customers and experts to drive
business success.
- Undergraduate degree required or equivalent work
experience.
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Keywords: Intuit Inc., Rancho Santa Margarita , Senior Program Manager, Executive , San Diego, California
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