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National Account Portfolio Manager

Company: Allied Universal
Location: San Diego
Posted on: October 22, 2024

Job Description:









National Account Portfolio Manager



Job Locations

US-CA-San Diego






Requisition ID

2024-1289976



Category (Portal Searching)

Management



Business Unit

AUS






































Overview









Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!













Job Description









National Account Portfolio Manager The National Account Manager position is expected to be the manager of the contractor's assigned security team and as such, has regional oversight for all security service delivery requirements stated in this statement of work. The security manager position has accountability for strategic operation's scope of service. This person will be responsible for the administration, coordination, planning, development, direction and implementation of projects and initiatives which reflect Samsung Semiconductor's core objectives and is designed to establish a pattern of collaboration that will enhance and improve the partnership between the Contractor and Samsung Semiconductor. A key part of this partnership activity is for the Samsung Semiconductor internal security management to routinely consult on the needs, priorities and opportunities to deliver greater value in the pursuit of the success of the Samsung Semiconductor security program. Responsibilities (Major Duties)

Develop and maintain a strategic service delivery program which meets standards and goals for all geographies regarding operation objectives, service delivery strategies and ongoing methodologies for constant customer and employee satisfaction Partner with Samsung Semiconductor security management Assist with contract compliance across all Samsung Semiconductor locations covered under this agreementProvide a standardized program, which ensures a consistency of service standards, tools, and best practices throughout all three Samsung Semiconductor locations covered under this agreement Responsible for facilitating regional communication to oversee the standardization of post orders, training standards, operating procedures, invoicing, terminology, and quality compliance Identify service improvements and efficiencies throughout the operation and communicate these opportunities and recommendations to the client Ensure the Contractor's core values are aligned with Samsung Semiconductor needs Ensure that quality, accuracy, responsiveness, and integrity is being delivered to all internal and external customers by the regional and corporate supportMaintain all required portfolio contracts and agreements Develop a Contractor playbook in alignment with client's goals, update annually Develop and maintain emergency preparedness process and procedural informationProvide technical information related to safety and emergency preparedness issuesResearch and compile data for, and prepare training manuals, department procedures, reports, and other SERT related materialsMake recommendations regarding the purchase of emergency preparedness safety and other equipment and suppliesPlan, direct, monitor, and evaluate the effectiveness of comprehensive company-wide emergency preparedness services and programs, including needs assessment, program design, planning, implementation, and evaluationAct as liaison between senior level management and program staff to ensure that all appropriate policies and guidelines are followed, and that programs are developed with adequate resources to maintain expected levels of serviceConsult with other program managers on relevant programs issues, develop alternative strategies and assist in the implementation of emergency preparedness advancements and solutions as necessary.Directs the development and operation of Samsung Semiconductor's emergency response teams (SERT). Responsible for developing strategy, providing leadership, and management of SERT for multiple sites.Ensure that all Contractor personnel are empowered to successfully meet their objectives Assist in overall Samsung Semiconductor security functions as mutually agreed upon by the parties Skill Requirements
High School Diploma Minimum of 10+ years of customer service-related experience Minimum of 10+ years of security, law enforcement, or asset protection related experience Excellent verbal and written communication skills, in the English languageA high degree of organization and time management skillsDetail orientedAbility to develop, refine and manage processesPossess security operations knowledgeKnowledgeable of all Samsung Semiconductor policies and proceduresAbility to work and make decisions independently while also being a team playerProfessional demeanor and excellent customer service skillsPossess a solid employment history demonstrating reliability and dependabilityPossess critical thinking skills and the ability to apply problem solving techniques to identify and implement results-oriented solutionsStrong computer skills to include presentations, text documents and spreadsheetsExcellent presentation skillsAbility to handle multiple projects simultaneouslyPossess a good understanding of finances and budgetingAbility to effectively delegate and mobilize resourcesAbility to effectively lead and mentor a team of security professionals Other Requirements
Must be able to work flexible schedulesQuarterly TravelValid CA Drivers License with clean driving record Salary Range: $140,000 - $150,000 / year PPO # 14417













Closing









Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.













Requisition ID









2024-1289976





















Keywords: Allied Universal, Rancho Santa Margarita , National Account Portfolio Manager, Executive , San Diego, California

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