Sr. Customer Support Analyst - Irvine, CA
Company: Disability Solutions
Location: Irvine
Posted on: October 19, 2024
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Job Description:
Johnson & Johnson is currently seeking a Senior Customer Support
Analyst to join the Commercial Operations team located in Irvine,
CA.\r\rFor more than 130 years, diversity, equity & inclusion (DEI)
has been a part of our cultural fabric at Johnson & Johnson and
woven into how we do business every day. Rooted in Our Credo, the
values of DEI fuel our pursuit to create a healthier, more
equitable world. Our diverse workforce and culture of belonging
accelerate innovation to solve the world's most pressing healthcare
challenges.\rWe know that the success of our business - and our
ability to deliver meaningful solutions - depends on how well we
understand and meet the diverse needs of the communities we serve.
Which is why we foster a culture of inclusion and belonging where
all perspectives, abilities and experiences are valued and our
people can reach their potential.\rAt Johnson & Johnson, we all
belong\rAt Johnson & Johnson, we believe health is everything. Our
strength in healthcare innovation empowers us to build a world
where complex diseases are prevented, treated, and cured, where
treatments are smarter and less invasive, and solutions are
personal. Through our expertise in Innovative Medicine and MedTech,
we are uniquely positioned to innovate across the full spectrum of
healthcare solutions today to deliver the breakthroughs of
tomorrow, and profoundly impact health for humanity. Learn more at
https://www.jnj.com/.\r\rThe Senior Customer Support Analyst
supporting Mentor Worldwide LLC is the liaison between Customer
Support and the Mentor Commercial organization in the development,
coordination, & execution of Mentor commercial programs to
accelerate growth. This individual is responsible for program
execution related to customer experience & account management and
end-to-end business process review to identify and address
opportunities for operational, financial, and technological
improvements/efficiencies. Responsibilities include providing
subject matter expertise in the areas of order and program
management and demonstrating detailed understanding of the business
to support commercial objectives, strategy, and current programs
and pathways.DUTIES & RESPONSIBILITIESUnder limited supervision and
in accordance with all applicable federal, state, and local
laws/regulations and Corporate Johnson & Johnson, procedures and
guidelines, this position requires:Customer Support & Customer
Experience
Keywords: Disability Solutions, Rancho Santa Margarita , Sr. Customer Support Analyst - Irvine, CA, Professions , Irvine, California
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